Privacy Policy

Introduction

Archella Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with and the rights you have under UK data protection law.

Who We Are

Archella Limited is a landscaping company based in Leeds, West Yorkshire.

For the purposes of UK data protection law, Archella Limited is the data controller responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: info@archella.co.uk
Phone: 07946 554133

Information We Collect

The personal information we collect depends on how you interact with us.

When you submit an enquiry through our website, we may collect:

• First name

• Last name

• Email address

• Phone number

• Project type

• Project postcode

• Budget range

• Project description

We may also collect other information you choose to provide when contacting us by phone, email or through another communication method.

If you become a customer, we may collect additional information reasonably required to provide and manage your landscaping project, maintain business records and meet our legal obligations.

When you visit our website, our website and technology providers may also process limited technical information required to operate, secure and maintain the website, such as your IP address, browser information, device information and website activity.

How We Collect Your Information

We may collect personal information directly from you when you:

• Submit an enquiry through our website

• Contact us by phone

• Contact us by email

• Request a quote

• Arrange a site visit

• Communicate with us about a potential or existing project

• Become a customer of Archella Limited

We may also receive limited technical information automatically when you use our website.

How We Use Your Information

We may use your personal information to:

• Respond to your enquiry

• Discuss your landscaping project

• Determine whether we can provide the services you require

• Arrange site visits

• Prepare and provide quotations

• Communicate with you before, during and after a project

• Plan, manage and deliver landscaping services

• Maintain customer and project records

• Manage our customer relationships

• Maintain accounting, tax and other business records

• Operate, maintain and protect our website and business systems

• Comply with legal and regulatory requirements

We will not use information submitted through our enquiry form for unrelated marketing purposes simply because you contacted us.

Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on why we are using your information, we may rely on the following lawful bases:

Contract

We may process your information where it is necessary to take steps at your request before entering into a contract, such as discussing your project, arranging a site visit or preparing a quotation.

We may also process your information where it is necessary to provide services under a contract with you.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, including managing customer relationships, maintaining appropriate business records, improving our services, protecting our business and operating our website.

Where we rely on legitimate interests, we consider whether our interests are outweighed by your rights and interests.

Legal Obligation

We may process and retain information where necessary to comply with legal, accounting, tax, regulatory or other statutory obligations.

Consent

Where we ask for your consent for a specific purpose, we will rely on that consent.

You can withdraw your consent at any time where consent is the lawful basis for processing.

Who We Share Your Information With

We do not sell your personal information.

Where necessary, we may share personal information with trusted third-party service providers that help us operate our business, including providers of:

• Website hosting and website services

• Contact form processing

• Customer relationship management systems

• Email and communication services

• IT and technical services

• Accounting and bookkeeping services

• Professional advisory services

These providers may process personal information on our behalf where necessary to provide their services.

We may also disclose personal information where required by law, regulation, court order or another lawful authority, or where necessary to establish, exercise or defend legal rights.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long we retain information may depend on:

• Whether you become a customer

• How long your enquiry remains active

• The duration of our relationship with you

• Whether information forms part of a project or customer record

• Accounting, tax, insurance or legal requirements

• Whether information is required to resolve a dispute or protect our legal rights

When personal information is no longer required, we will delete it or securely dispose of it where appropriate.

International Data Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that an appropriate legal mechanism or safeguard is in place where required by UK data protection law.

Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for the website to function correctly and securely.

We may also use optional analytics or other non-essential technologies to understand website performance and how visitors use the website.

Where UK law requires consent before a non-essential cookie or similar technology is used, it will not be activated until the appropriate consent has been provided.

You can manage any available cookie preferences through the controls provided on our website.

Your Data Protection Rights

Depending on the circumstances and the lawful basis we rely on, you may have the right to:

• Ask for access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Request the transfer of certain personal information

• Withdraw consent where we rely on your consent

Not every right applies in every situation.

If you would like to exercise any of your rights, contact us using the details provided in this Privacy Policy.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office, the UK's data protection regulator.

More information is available at ico.org.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this website and the date shown on the page will indicate when it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how Archella Limited uses your personal information, contact us at:

Archella Limited
Email: info@archella.co.uk
Phone: 07946 554133